customer service

Shipping & Handling Charges

Please use the chart below to estimate the standard shipping charge for your order:

For 2 Day Shipping add $10.00
For Overnight Shipping add $20.00
For Saturday Delivery add $25.00
For International Shipping add $25.00





Standard shipping
Standard shipping takes 5 to 7 business days from 12 noon EST on the date your order is entered into our system. Please note: order processing at LING takes place from Monday through Friday except Holidays.

Overnight shipping
Overnight shipping is available on web orders placed before noon, EST, Monday through Friday. (Overnight orders placed on the weekend will be shipped after entry on Monday.) 2 day shipping is also available.

International orders
International orders are subject to additional shipping and handling charges (minimum International Shipping Charges $25). Additional taxes and customs charges are the responsibility of the customer.

Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.

P.O. Boxes
Ling will ship orders to a p.o. box. APO/EPO orders will be shipped by Priority Mail.

Additional State Shipping Charges
Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands add $15. We cannot guarantee timely shipping to these locations.

How To Order
By phone:
888-815-LING (5464)

Sales hours:
mon-fri 10am to 6pm EST

By mail:
Ling Skin Care
253 36 St.
Brooklyn, NY 11232

Make checks payable to: Ling
Fax: 718.222.0216
www.lingskincare.com

Please Note: Because your order is processed as soon as possible, we are unable to cancel or make changes to your order once it has been received. If you have any questions or concerns about your order, please contact Customer Service at (888) 815-5464 9am-5pm EST or click here to email us (orders@lingskincare.com).

Sales Tax
We are required to collect sales tax for deliveries to the following states: NY Application of sales tax may be subject to change.

Price Changes
Prices and availability are subject to change.

Product Availability
Occasionally, prices of certain items in our catalog or spa menu may change before we have a chance to update them online. If your order is affected by one of these changes, we will contact you to confirm an updated price before shipping. We apologize in advance for any inconvenience this may cause. Please contact customer service if you have any specific questions.

All products available while supplies last.

Gift Boxes
Currently LING does not carry Special Gift Boxes for all our items. Certain items i.e. Soap Set Boxes, are in a specially designed gift box. However we can print a message in a Gift Card and insert it into the shipping box. Please write your message in the comments box before checking out.

Order Inquiries
Please do not hesitate to call, e-mail, or write our customer service representatives, if you have any questions about your order. Call (888) 815-5464 Mon-Fri 10am-6pm EST, click here to contact us online, or write us at LING Skin Care 253 36 St. Brooklyn, NY 11232.

Return Policy
Send all returns to: LING Skin Care Returns Dept. 253 36th St. Brooklyn, NY 11232 Exchanges Merchandise can be exchanged within 14 days of delivery date for store credit. Products may be exchanged only once. There is a 20 percent restocking charge for all products returned to insure quality. Sorry, there are no refunds. Shipping and handling fees are not refundable. If you have any questions, please contact us at (888) 815-5464 before any returns.